Welcome to Jumbotail!

This mobile application (https://play.google.com/store/apps/details?id=com.j24_consumer_application)

and website (https://j24.store) is owned and operated by Jumbotail Technologies Private Limited, a

company incorporated in India, having its registered office at Gupta House, 1

Floor, 736, 7

Cross Rd,

Koramangala 3

Block, Bangalore - 560034, Karnataka, India (the “Company”, which expression would

mean and include its officers, successors and permitted assigns). The mobile application and the

website shall together be referred to as the “Platform”. The Company is in the business of operating

an online marketplace for the purchase and sale of consumer goods including but not limited to food,

grocery and household essential products and providing technology, marketing and logistics support to

online sellers and buyers. Such online services made available through the Platform are hereinafter

referred to as the “Services”.

This document is an electronic record in terms of the Information Technology Act, 2000 (“IT Act”) and

rules made thereunder as may be applicable, and the amended provisions pertaining to electronic

records in various statutes as amended by the IT Act. This electronic record is generated by a computer

system and does not require any physical or digital signatures. This document is published in

accordance with the provisions of the IT Act and the rules made thereunder that require publishing the

rules and regulations, privacy policy and terms of use of the Platform.

For the purpose of these Terms of Use, wherever the context so requires, “you”, “your” or “user”, as

applicable, shall mean any natural or legal person who accesses and/or uses the Platform and/or

transacts business through the Platform by providing registration information. The

terms “we”, “us”, “our” shall mean the Company.

Please Read These Terms Of Use Carefully Before Using This Platform

1. Applicability And Amendment Of Terms

(i) These Terms of Use and the privacy policy available at Privacy Policy (“Privacy Policy”) are

applicable to the entire content of the Platform. We request you to carefully go through these

Services.

(ii) These Terms of Use and the Privacy Policy apply to all visitors and users of the Platform and

together constitute a legal agreement (“Agreement”) between you and the Company in

connection with your visit to the Platform and your use of the Services.

(iii) Your use of the Platform or the Services will signify your acceptance of the Agreement and your

agreement to be legally bound by the same. If you do not agree to or wish to be bound by the

terms of the Agreement, you may not access or otherwise use the Platform or the Services.

(iv) We reserve the right to modify or terminate any portion of the Platform or the Services offered

by the Company or amend the Terms of Use as well as the Privacy Policy for any reason,

without notice and without liability to you or any third party. To make sure you are aware of any

changes, please review these Terms of Use and Privacy Policy periodically. The Company

may, at its sole discretion, require you to provide your consent to the updated Terms of Use in

a specified manner before any further use of the Platform and the Services. If no such separate

consent is sought, your continued use of the Platform will constitute your acceptance of such

changes.

(v) Nothing in the Agreement should be construed to confer any rights to third party beneficiaries.

2. Your Account And Registration

(i) You will be required to register on the Platform and create an account prior to the completion

of any transaction / purchase through the Platform.

(ii) Use of the Platform is available only to persons who can form legally binding contracts under

Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the

Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use

the Platform. If you are a minor i.e. under the age of 18 years, you shall not register as a user

of the Platform and shall not transact on or use the Platform. If you are a minor i.e. under the

age of 18 years but at least 13 years of age you may use the Platform only under the supervision

of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is

below 18 years your parents or legal guardians can transact on behalf of you if they are

registered users. You are prohibited from purchasing any material which is for adult

consumption and the sale of which to minors is prohibited. The Company reserves the right to

terminate your membership and / or refuse to provide you with access to the Platform if it

is brought to the Company's notice or if it is discovered that you are under the age of 18 years.

(iii) To register onto the Platform you will have to provide your Personal Information (as defined in

the Privacy Policy) and other information with respect to your business including without

limitation, business name, GSTIN, PAN, TAN, Udyog Aadhar, address, phone number and/ or

any other information that may be required by the Company in relation to your business. To log

in to your account, you will have to enter your registered mobile number and the one time

password sent to your registered mobile number by the Company. Alternatively, you may use

the login credentials for the account maintained by you with certain identified third party sites

that we support (illustratively, Google or Facebook) (“Third Party Sites”). You understand and

agree that by using the login credentials for the account maintained by you with Third Party

Sites, you will also be subject to specific terms and conditions applicable to your account

maintained with such third party sites (“Third Party Terms”).

(iv) Registration is only a one time process and if you have previously registered, you may login

/sign in to your registered account using the same credentials as provided by you during the

registration process.

(v) Membership is free for all users. However, a fee may be charged for subscribing to any

new/additional services offered by the Company exclusively to Members. The Company

reserves the right to change the fee policy applicable to such paid membership, from time to

time. Changes to the fee policy will be posted on the Platform and such changes shall become

effective immediately after they are posted on the Platform. By continued use of the Platform,

you are deemed to have accepted the revised fee.

(vi) You shall ensure that the account details provided to us through the Platform are accurate,

correct, current and complete at all times. You will promptly update your account information

with any changes (that may occur). Further, you may be required to promptly furnish additional

documents or information as and when requested by the Company to continue using and

accessing the Platform. You shall promptly provide such additional documents and information,

failing which the Company reserves its right to take terminate your account / remove access.

3. Access

(i) You are responsible for maintaining the confidentiality of your account and password and for

restricting and preventing unauthorized access to your account. You agree to accept

responsibility for all activities that occur under your account or password.

(ii) You agree to (a) immediately notify the Company of any unauthorized use of your account

information or any other breach of security, and (b) ensure that you exit from your account at

the end of each session. The Company cannot and will not be liable for any loss or damage

arising from your failure to comply with these conditions. You may be held liable for losses

incurred by the Company or any other user of or visitor to the Platform due to authorized or

unauthorized use of your account as a result of your failure in keeping your account information

secure and confidential.

(iii) We reserve the right to refuse access to the Platform, terminate accounts, remove or edit

content at any time without notice to you.

(iv) The Company will endeavour to ensure that access to and availability of the Platform remains

uninterrupted and error free. However, access to the Platform may occasionally be suspended

or restricted to allow for updates, repairs, maintenance, or for the introduction of new facilities

and services.

4. Limited License For Access

(i) The Company grants you a limited license to access and make personal use of this Platform,

but not to modify it (or any portion thereof), except with prior written consent of the Company

and / or its affiliates, as may be applicable. You shall not attempt to gain unauthorized access

to any portion or feature of the Platform, or any other systems or networks connected to the

Platform or to any server, computer, network, or to any of the Services offered on or through

the Platform, by hacking, password "mining" or any other illegitimate means.

(ii) This license does not include any resale or commercial use of this Platform or its contents; any

collection and use of any product listings, descriptions, catalog images or prices, any derivative

use of this Platform or its contents, any downloading or copying of catalog images, account

information for the benefit of another seller, or any use of data mining, robots, or similar data

gathering and extraction tools. You will not advertise or sell any products, services or otherwise

(whether or not for profit) or solicit others (including without limitation solicitations for

contributions or donations).

(iii) This Platform or any portion thereof (including but not limited to any copyrighted material,

trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold,

resold, visited, distributed or otherwise exploited for any commercial purpose without prior

written consent of the Company and / or its affiliates, as may be applicable.

(iv) You will not frame or use framing techniques to enclose any trademark, logo, or other

proprietary information (including images, text, page layout, or form) of the Company and its

affiliates without prior written consent. You will not use any meta tags or any other "hidden text"

utilizing the Company’s or its affiliates' names or trademarks without the prior written consent

of the Company and / or its affiliates, as may be applicable. Without prejudice to the Company’s

right to be indemnified or other remedies under law, any unauthorized use will terminate the

permission or license granted by the Company and / or its affiliates, as may be applicable.

(v) You shall not use the Platform in any way that causes, or may be likely to cause damage or

impairment to the Platform or in any manner harms the Company or any other person or entity

(as determined by the Company in its sole discretion) or interrupt free access to it in any way.

You shall not use the Platform to host, display, upload, post, submit, distribute, modify, publish,

transmit, update or share any information that:

(a) belongs to another person and to which you do not have any right;

(b) is harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic,

libellous, tortious, invasive of another's privacy, hateful racially or ethnically or otherwise

objectionable, disparaging, relating or encouraging money laundering or gambling, or

otherwise unlawful in any manner whatever;

(d) infringes any patent, trademark, copyright or other proprietary rights of any person;

(e) violates any law for the time being in force;

(f) deceives or misleads the addressee about the origin of such messages or communicates

any information which is grossly offensive or menacing in nature;

(g) impersonates another person;

(h) poses or creates a privacy or security risk to any person;

(i) contains software viruses or any other computer code, files or programs designed to

interrupt, destroy or limit the functionality of the Platform and/or the Services or any

connected network or any computer resource, or otherwise interferes with any entity’s use

or enjoyment of the Platform and/or the Services; and

(j) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations

with foreign states, or public order or causes incitement to the commission of any

cognizable offence or prevents investigation of any offence or is insults any other nation.

(vi) You will not engage in any form of antisocial, disrupting, or destructive acts, including "flaming,"

"spamming," "flooding," "trolling," "phishing" and "griefing" as those terms are commonly

understood and used on the internet.

(vii) You will not delete or modify any content on the Platform and/or Services including but not

limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark

symbols, logos, that you do not own or have express permission to modify.

5. Platform For Transactions and Communication

(i) You acknowledge that the Platform is solely a platform that Users and Sellers utilize to meet

and interact with one another for their transactions.

(ii) All commercial/contractual terms are offered by and agreed to between you and the sellers of

the products (“Sellers”) alone. The commercial/contractual terms include without limitation,

price, date, period for delivery, warranties related to products and services and after sales

services related to products and services. The Company is not and cannot be a party to or

control in any manner any transaction between the platform’s users/Sellers or does

not determine or advise or in any way involve itself in the offering or acceptance of such

commercial/contractual terms between you and the Sellers.

(iii) The Company does not make any representation or warranty as to specifics (such as quantity,

quality, value, safety, saleability, etc.) of the products or services proposed to be sold or offered

to be sold or purchased through the Platform or offline. The Company does not implicitly

or explicitly support or endorse the sale or purchase of any products or services through the

Platform. The Company accepts no liability for any errors or omissions, whether on behalf of

itself or third parties.

(iv) The Company is not responsible for any non-performance or breach of any contract entered

into between you and the Sellers. The Company cannot and does not guarantee that you and/or

the Sellers will perform any transaction concluded through the Platform. The Company is not

required to mediate or resolve any dispute or disagreement between you and the Sellers. You

hereby further agree, acknowledge and confirm that in the event of a dispute between you and

the Sellers, your only recourse will be against the Seller and the Company will not be made a

party to any such issue and/or dispute.

(v) You acknowledge that you are transacting on the Platform at your own risk. In light thereof, you

are advised to independently verify the bona fides of any particular Seller that you choose to

deal with through the Platform and use your best judgment in that behalf.

(vi) The Company does not at any point of time during any transaction between you and the Seller

through the Platform gain title to or have any rights or claims over the products or services

offered by the Seller to you. The Company is not responsible for unsatisfactory or delayed

performance of services or damages or delays as a result of products which are out of stock,

unavailable or back ordered.

(vii) It is agreed that the contract for sale of any of the products or services shall be a strictly bipartite

contract between the Seller and you. Any communication sent or initiated by the Company to

you or the performance of any Services in relation to the product on behalf of You and the

Company shall not be liable, either directly or indirectly, for the performance of the contract or

for any loss, damage, liability that arises from the performance of such contract.

(viii) You shall independently agree upon the manner and terms and conditions of delivery, payment,

insurance etc. with the Seller(s) that you transact with. Pricing on any product(s) as is reflected

on the Platform may due to some technical issue, typographical error or product information

published by the Seller be incorrectly reflected and in such an event the Seller reserves the

right to refuse sale of the item(s).

(ix) You agree and confirm that any services provided to you by the Company via the Platform are

on best efforts basis and the Company may engage services of third party service provider(s)

to facilitate such Services to you. The Company shall not in any manner be liable to you for

failure, inadequacy or delay caused by such third party service provider.

6. Returns

Return policy for can be accessed here: Returns Policy.

7. Pricing And Product Availability

(i) The Company will ensure that the Sellers display on the Platform, information on price and

availability of the products sold. Although prices of most of the products do not fluctuate on a

daily basis, some of the commodities and fresh food prices may change on a daily basis. For

any order the price shall be the price prevailing at the date on which the order is placed. The

prices listed on the Platform are not negotiable.

(ii) Despite the best efforts of the Company, such information on the price and availability of

products may be inaccurately/ erroneously displayed on the Platform by the Sellers. The

Company reserves the right to correct any and all errors when they do occur and the Company

shall not honour inaccurate or erroneous prices. The prices on the Platform are also subject to

change without notice.

(iii) The Company facilitates the listing and sale of tobacco and tobacco products and the

corresponding delivery by Delivery Partners to Users that are over eighteen (18) years of age

or such higher age as may be specified under applicable law. In this regard, the User agrees to

undergo and complete the mandatory age verification process on the Platform, by furnishing

the requisite documents, before the purchase. Users undertake to provide valid and legible

documents for the purpose of verification, failing which they will not be allowed to access the

Platform for the purchase of tobacco products. Users shall be solely liable as to the veracity of

the documents provided by them. The Company undertakes no liability in this regard.

(iv) Users may also be required to provide appropriate proof of age at the time of delivery. The

Company reserves the right to unilaterally terminate the Purchase Order if appropriate

documents have not been provided, and in the event appropriate proof is not provided at the

time of delivery, to terminate the transaction with no refunds to the User.

(v) Users shall ensure that no Purchase Orders for Tobacco are initiated for delivery in or within a

specific distance (as prescribed under applicable law) from public locations, such as

educational institutions, religious places, places of worship, hospitals, healthcare

establishments, etc.

8. Payment

(i) Invoices for the products ordered through the Platform shall be raised by the relevant Seller or

the Company for and on behalf of the Seller. The Company has been authorized by the Sellers

for collecting amounts due from you under an invoice on behalf of the Sellers and will remit the

amounts to the Sellers. For the avoidance of doubt, the Company does not sell any products to

you and is solely the provider of a platform for facilitating transactions between you and the

Sellers. The sole responsibility for the transactions / payments to be made to the Seller shall

be yours, as the Company is acting merely as a payment collector and the Company shall take

no responsibility as to the legality of any payment transaction between the Seller and you. The

Company does not have any obligation, responsibility or liability to verify any transactions

authenticated and/or authorised by you or its payment instructions. You further acknowledge

that the Company shall not be responsible, for any loss incurred by you for a failed / incomplete

transaction undertaken by you on the Platform.

(ii) The Company offers multiple payment options to you on the Platform, which may be updated

from time to time:

(a) Online Payment: You can make online payments using your credit card or debit

card, through net banking (RTGS/NEFT/IMPS), through wallets or other pre-paid

instruments and payment options offered / recognized by the Company from time to time;

(b) Offline Payment: You can complete the order online and then make payments to the

Company by cash on delivery to the delivery personnel. Such payments will be remitted

by the Company to the relevant Seller.

(iii) With respect to payments on the Platform, you shall comply with guidelines and directions, as

may be made by the Company or third party banks or financial institutions, as the case may be

or a payment system provider from time to time. In the event of a chargeback event, the

Company reserves its right to withhold the settlements to Seller, pending enquiries by the

banks, payment system provider or any regulatory body till such issue is resolved.

(iv) Company may facilitate credit transactions for Customers from time to time, at its sole discretion

to certain eligible customers. Customers understand that such transactions will directly be with

financing agencies /lenders and shall enter into lending documents directly with the lenders and

the Company will only be a facilitator of such transactions.

9. Delivery

(i) A delivery fee plus applicable GST shall be charged for orders placed through the Platform.

The delivery fee may be modified from time to time at the sole discretion of the Company.

(ii) Shipping all items in an order together, may not always be possible due to product availability.

The Company will intimate you in such cases through phone calls. You hereby expressly

consent to the Company contacting you on your registered mobile number for transaction

related communications. Shipments shall be delivered on ‘as is’ basis and unless agreed

otherwise, the Company is under no obligation to inspect the contents of the shipment.

(iii) In the event that your order cannot be delivered on account of a mistake by you (i.e. wrong

name or address or any other wrong information) any extra cost incurred by the Company for

redelivery shall be claimed from you.

10. Offers

The Company may, from time to time, provide offers on the products listed for sale through the

Platform including by way of cashbacks, loyalty points and other rewards.

11. Copyright and Database Rights

(i) All content included on the Platform, such as photographs, text, graphics, logos, button icons,

images and software, is the exclusive property of the Company, its affiliates or its content

suppliers.

(ii) The compilation of all content on this Platform is the exclusive property of the Company.

(iii) All software used on this Platform is the property of the Company or its software suppliers. You

shall not systematically extract and/or re-utilize parts of the contents of the Platform without the

Company’s express written consent. In particular, you shall not utilize any data mining, robots,

or similar data gathering and extraction tools to extract (either once or a number of times) for

re-utilization of any substantial parts of this Platform, without the Company’s prior and express

written consent.

(iv) You shall not create and/or publish your own database that features substantial parts of this

platform and/or Platform (e.g. prices and product listings) without the Company’s express

written consent. Your personal and non-commercial use of this Platform shall be subjected to

the following restriction (i) you may not modify any content of the Platform, including but not

limited to, any public display, description, performance, sale, rental, pricing of the product; (ii)

you may not decompile, reverse engineer, or disassemble the content, or (iii) remove any

agree not to access or use this Platform in any manner that may be harmful to the operation of

this Platform or its content.

12. Representations and Warrantors

You represent and warrant as under:

(i) You have full power and authority to accept the Terms of this Agreement, to grant the license

and authorization (if applicable) and to perform the obligations hereunder.

(ii) You confirm that You have the legal capacity to enter into a legally binding contract under Indian

law, specifically the Indian Contract Act, 1872.

(iii) That you are accessing the services available on the Platform and transacting at your sole risk

and are using your best and prudent judgment before entering into any transaction through this

Platform.

(iv) That the address at which delivery of the product ordered by you is to be made will be correct

and proper in all respects.

(v) That before placing an order you will check the product description carefully. By placing an

order for a product you agree to be bound by the conditions of sale included in the item's

description

13. Trademarks

[Jumbotail Technologies Private Limited] and other marks indicated on the Platform are

intellectual property (whether registered or unregistered) of the Company in the Indian

jurisdiction. All other trademarks not owned by the Company that appear on this Platform are

the property of their respective owners, who may or may not be affiliated with, connected to, or

sponsored by the Company.

14. Communications

(i) Using the Platform or sending emails to the Company constitutes electronic communication by

you with the Company. The Company communicates with you by email or by posting notices

on the Platform. For contractual purposes, you consent to receive communications from the

Company electronically and agree that all agreements, notices, disclosures and other

communications that are provided to you electronically satisfy any legal requirement stipulating

that those communications be in writing. This condition does not affect your statutory rights.

(ii) You understand that once you register on the Platform, you will receive short message service

(“SMS”) messages from the Company on your registered mobile number. These messages

could relate to your registration, transactions that you carry out through the Platform or any

updates and promotions that are undertaken by the Company. Please note that the Company

will send these SMS messages only to the registered mobile number or such other number that

you may designate for any particular purpose. It is your responsibility to ensure that you provide

the correct number for the transaction you wish to enter and that such number is not registered

on the National Do Not Call Registry.

(iii) Further, the Company may also send notifications and reminders to you with respect to you

activity on the platform in relation to the Services. Please note that while the Company

endeavours to provide these notifications and reminders to you promptly, the Company does

not provide any guarantee and shall not be held liable or responsible for any failure to send

such notifications or reminders to you.

15. Termination

(i) In the event that you breach these Terms of Use or in the event that any other user or a third

party reports violation of any of its rights as a result of a your use of the Services, the Company

reserves the right, to suspend or terminate such your access to the Platform with or without

notice to you, and to exercise any other remedy available under the law.

(ii) The Company shall have the right to indefinitely suspend or block access to your membership

on the Platform and/or refuse to provide you access to the Platform if:

(a) you engage in or are suspected of engaging in any illegal, fraudulent or abusive activity or

breach of any applicable laws or any action or inaction by you which may result in breach

of applicable laws by the Company; or

(b) you provide any information that is untrue, inaccurate, not current or incomplete in any

respect or we have reasonable grounds to suspect that such information is untrue,

inaccurate, not current or incomplete, or not in accordance with the Terms of Use.

(iii) Upon suspension or termination, your right to avail the Services through the Platform shall

immediately cease and the Company reserves the right to remove or delete information

regarding you that is available with the Company, including but not limited to login, account

information and information posted by you.

16. Amendments

We reserve the right to make changes to our Platform, policies, and these Terms of Use at any

time. You will be subject to the Terms of Use in force at the time that you use the Platform or at

the time you place orders through our Platform, unless any change to those policies or these

conditions is required to be made by law or government authority (in which case it will apply to

orders previously placed by you). If any of these conditions are deemed invalid, void, or for any

reason unenforceable, such condition will be deemed severable and will not affect the validity

and enforceability of any remaining condition.

17. Disclaimers

(i) The information, content and materials on this Platform and / or the Services are provided on

an "as is" and "as available" basis. The Company and all its subsidiaries, affiliates, officers,

employees, agents, partners and licensors disclaim all warranties of any kind, either express or

implied, including but not limited to, implied warranties on merchantability, fitness for a particular

purpose and non-infringement.

(ii) The Company makes all reasonable efforts to ensure that the Sellers display the products listed

for sale on its Platform as accurately as possible. However the Company cannot guarantee that

the users’ monitor's display of any product colour, texture or detail will be accurate. The

Company does not warrant that product descriptions or other content are accurate, complete,

reliable current or error free. While the Company makes every effort to ensure that the products

are described and priced accurately by the Sellers, in the event that an item is deemed to be

priced incorrectly, the Company reserves the right to refuse the sale of that item.

(iii) The Company does not warrant that the functions contained in content, information and

materials on the Platform and/or Services, including, without limitation any third party sites or

services linked to the Platform and/or Services will be uninterrupted, timely or error-free, that

the defects will be rectified, or that the Platform or the servers that make such content,

information and materials available are free of viruses or other harmful components.

(iv) Any material downloaded or otherwise obtained through the Platform and/or Services are

accessed at your own risk, and you will be solely responsible for any damage or loss of data

that results from such download to your electronic device.

(v) You acknowledge that when you access a link that navigates you to other sites or applications,

the site or application you will enter into is not controlled by the Company and different terms

of use and privacy policy may apply. By accessing links to other sites or applications, you

acknowledge that the Company is not responsible for those sites or applications. The Company

reserves the right to disable links from third-party sites or applications to the Platform, although

the Company is under no obligation to do so.

18. Indemnity And Limitation Of Liability

(i) You hereby indemnify, defend, and hold the Company, the Company's directors, shareholders,

affiliates, distributors, agents, representatives and other authorized users, and each of the

foregoing entities' respective resellers, distributors, service providers and suppliers, and all of

the foregoing entities' respective officers, directors, owners, employees, agents,

representatives, harmless from and against any and all losses, damages, liabilities and costs

including legal costs) arising from (i) your use of the Platform or the Services and/or violation of

the covenants, representations and warranties under this Agreement by you; and/or (ii) non-

compliance or breach of any provisions of applicable law or any action or inaction by you which

may result or is likely to result in a non-compliance of any law by the Company.

(ii) You expressly understand that under no circumstances, including, but not limited to,

negligence, shall the Company be liable to you or any other person or entity for any direct,

indirect, incidental, special, or consequential damages, including, but not limited to damages

for loss of profits, goodwill, use, data or other intangible losses, resulting from circumstances,

including but not limited to: (i) the use or the inability to use the Platform and/or Services; or (ii)

the cost of procurement of substitute goods and services resulting from any goods, data,

information or services purchased or obtained or messages received or transactions entered

into through or from the Platform and/or Services or (iii) unauthorized access to or alteration of

your transmissions or data; (iv) statements or conduct of any third party on the Platform and/or

Services; or (v) any other matter relating to the Platform and/or Services.

In the event that any tax claims or demands are made against the Company in relation to any

Seller’s and/or your tax liabilities, and the Company is required to pay any amounts with respect

to aforesaid claims or demands, then the Company shall have a right to make an indemnity

claim with respect to the same on such Seller and/or you, as the case may be, at the sole

discretion of the Company.

(iii) We shall neither be liable nor responsible for any actions or inactions of the other users of the

Platform nor any breach of conditions, representations or warranties by them. We do not take

any obligation to mediate or resolve any dispute or disagreement between you and the other

users of the Platform.

(iv) Further, none of the directors, officials or employees of the Company shall be personally liable

for any action in connection with the Platform or the Services

(v) We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use

of credit/ debit cards that have been used to make payments on the Platform.

19. Force Majeure

We will not be responsible in the event of failure of performance resulting directly or indirectly

from an act of force majeure or causes beyond the Company's reasonable control including,

without limitation, acts of god, war, equipment and technical failures, electrical power failures

or fluctuations, strikes, labour disputes, riots, civil disturbances, shortages of labour or

materials, natural disasters, epidemic, pandemic, lockdowns, quarantine, orders of domestic or

foreign courts or tribunals, non-performance of third parties, or any reasons beyond the

reasonable control of the Company. You further acknowledge and agree that the Company

shall not be responsible or liable for (a) any incompatibility between the Platform and/or

Services and any other website, application, service, software or hardware or (b) any delays or

failures that users may experience with any transmissions or transactions relating to the

Platform in an accurate or timely manner.

20. Report Abuse

In the event you come across any abuse or violation of the Terms or if you become aware of

any objectionable content on the Platform, please report to support@jumbotail.com.

21. Privacy Policy

You confirm that you have read, fully understand and accept the Privacy Policy and understand

that the Privacy Policy may be amended by the Company from time to time.

22. Grievance Officer

If you have any grievance with respect to the Platform or the Service, including any

discrepancies and grievances with respect to processing of information, you can contact our

Grievance Officer at: support@jumbotail.com.

23. Waiver

No term of these Terms of Use shall be deemed waived and no breach excused, unless such

waiver or consent is in writing and signed by the Company. Any consent by the Company to, or

waiver of a breach by you, whether expressed or implied, shall not constitute consent to, waiver

of, or excuse for any other different or subsequent breach.

24. Governing Law And Jurisdiction

Any dispute, claim or controversy arising out of, or relating to the breach, termination,

enforcement, interpretation or validity thereof, including the determination of the scope or

applicability of these Terms of Use, or to your use of the Company’s platform or the service or

information to which it gives access, shall be determined by arbitration in India, before a sole

arbitrator. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act,

1996. The seat of such arbitration shall be Bangalore. All proceedings of such arbitration,

including, without limitation, any awards, shall be in the English language. The award shall be

final and binding on the parties.

25. Severability

If any provision of these Terms of Use is held by a court of competent jurisdiction or arbitral

tribunal to be unenforceable under applicable law, then such provision shall be excluded from

these Terms of Use and the remainder of these Terms of Use shall be interpreted as if such

provision were so excluded and shall be enforceable in accordance with its terms; provided

however that, in such event these Terms of Use shall be interpreted so as to give effect, to the

greatest extent consistent with and permitted by applicable law, to the meaning and intention

of the excluded provision as determined by such court of competent jurisdiction or arbitral

tribunal.

26. Complete Understanding

These Terms of Use contain the entire understanding between the parties, and there are no

other written or oral understandings or promises between the parties with respect to the subject

matter of these Terms of Use other than those contained or referenced in these Terms of Use.

You have read these Terms & Conditions and agree to all of the provisions contained above