Privacy Policy
Jumbotail Technologies Private Limited (“Jumbotail”, “we”, “us” or “our”) respects the privacy of individuals who access or use the J24 website available at https://j24.store and any pages, features, tools, content, applications, forms, calculators, programmes, services and other functionality made available through or in connection with the website (collectively, the “Website”).
This Privacy Policy (“Policy”) explains how we collect, receive, use, process, store, disclose and otherwise handle personal data when you access or use the Website and related pages, tools, features and services or otherwise interact with us through the Website or otherwise. By accessing or using the Website or the services provided therein or voluntarily providing your personal data, you acknowledge that you have read and understood this Policy. This Policy is incorporated into and subject to the Terms of Use available on Website. By using the Website, you expressly consent to our collection, use and disclosure of your personal data (including any sensitive personal data or information, as applicable) in accordance with this Policy and applicable law.
For the purpose of this Policy, wherever the context so requires, “you”, “your” or “user”, as applicable, shall mean any natural or legal person who accesses and/or uses the Website. Further, this Policy applies to all current and former visitors to the Website. It is strongly recommended for you to return to this page periodically to review the most current version of the Policy.
PERSONAL DATA WE MAY COLLECT
1.1. We may collect and process personal data from you, including but not limited to the following:
(a) name, mobile number, telephone number, email address, residential or correspondence address, city, state, PIN code and other contact information provided by you;
(b) proposed or preferred store location, address or details of a property or premises being considered, proposed catchment area, store size, proposed investment or budget, business experience, prior employment or professional experience, details of businesses previously owned, operated or managed, and other information relevant to evaluating or processing your enquiry regarding opening of a J24 Store;
(c) name, relationship, occupation, professional or business background and other information relating to family members or other persons that you voluntarily provide in connection with your enquiry, application or proposed J24 Store;
(d) feedback, certificates or credentials, where applicable, and other information necessary to administer or provide training or learning programmes;
(e) information provided by you through enquiry forms, emails, telephone calls, WhatsApp or other communication channels, including any information contained in your communications with us; and
(f) any other information that you voluntarily provide to us in connection with your use of the Website, your enquiry, participation in a programme, request for information or interaction with Jumbotail.
1.2. You should provide only such personal data as is reasonably necessary for the relevant enquiry, request, application, programme or other interaction with us.
1.3. Where you provide personal data relating to another individual, including a family member, you represent that you are legally entitled or authorised to provide such information to us and, where required under applicable law, have informed the relevant individual about such disclosure.
2. TECHNICAL AND USAGE INFORMATION
2.1. When you access or use the Website, certain information may be collected automatically, subject to applicable law and the Website’s technical configuration. Such information may include IP address; browser and device information; operating system; device identifiers; pages, features or sections accessed; date and time of access; referring website or source; interaction and usage information; and cookies and similar technologies.
3. HOW WE USE PERSONAL DATA
3.1. We may use and process personal data for the following purposes:
(a) to respond to enquiries and requests;
(b) to communicate with prospective Users who want to open J24 Store;
(c) to assess and process your interest in opening J24 Store;
(d) to evaluate proposed store locations and prepare or provide location, catchment, market or other reports or assessments;
(e) to administer and provide training, courses, educational programmes, quizzes and related services;
(f) to process registrations, participation and completion of any programmes or trainings;
(g) to provide calculators, tools and other Website features;
(h) to administer rewards, promotions and other activities;
(i) to understand your requirements and provide relevant information regarding J24;
(j) to communicate with you regarding your enquiries, applications, requests, programmes or other interactions;
(k) to improve, develop and personalise our Website, products, services, tools, training programmes and business processes;
(l) to analyse Website usage and performance;
(m) to detect, prevent and address fraud, misuse, security incidents and other unlawful or unauthorised activities;
(n) to comply with applicable law, legal obligations, regulatory requirements and lawful requests from governmental or regulatory authorities;
(o) to establish, exercise or defend legal rights and claims;
(p) to maintain records and internal business, operational and compliance processes; and
(q) for such other purposes as may be communicated to you at the time of collection or otherwise permitted under applicable law.
4. J24 STORE ENQUIRIES AND EVALUATION
4.1. Where you express interest in establishing or operating a J24 Store, Jumbotail may use the personal data provided by you to evaluate and process your enquiry.
4.2. This may include consideration of:
(a) the proposed store location and catchment;
(b) property and premises information;
(c) store size and format;
(d) your proposed investment or budget;
(e) your professional, employment, business or operational experience;
(f) information regarding businesses previously owned, operated or managed by you;
(g) information voluntarily provided regarding family members or other persons involved in the proposed Store; and
(h) other information reasonably relevant to evaluating the proposed J24 Store.
5. LOCATION, CATCHMENT AND OTHER REPORTS
5.1. Where you request or receive a location, catchment, market, financial, operational or other report or assessment, Jumbotail may process the information provided by you to prepare, generate and provide such report or assessment.
5.2. For this purpose, Jumbotail may combine information provided by you with publicly available information, commercially available information, internal information, statistical information, estimates, models or other information lawfully available to Jumbotail.
5.3. Such reports and assessments may be based on assumptions, estimates, data and other information that may change from time to time and are intended to assist with your evaluation of a potential J24 Store.
5.4. The provision of any such report or assessment does not constitute an approval, recommendation, representation or guarantee regarding the suitability, commercial viability or expected performance of any particular location or J24 Store.
6. USE OF ANONYMISED, DE-IDENTIFIED AND AGGREGATED INFORMATION
6.1. To the extent permitted by applicable law, Jumbotail may use information in anonymised, de-identified and/or aggregated form for purposes including:
(a) analysing trends and patterns;
(b) understanding retail, market and consumer behaviour;
(c) improving the J24 business model, products, services and operations;
(d) improving calculators, tools, reports and educational content;
(e) conducting research and analytics;
(f) developing benchmarks, models, statistics and business insights;
(g) measuring Website, programme and business performance;
(h) improving internal processes and decision-making; and
(i) other legitimate business, analytical, operational or research purposes.
6.2. Where information has been irreversibly anonymised such that an individual is no longer identifiable, such information will no longer constitute personal data to the extent recognised under applicable law.
7. COOKIES AND SIMILAR TECHNOLOGIES
7.1. The Website may use cookies, pixels, tags, analytics tools and similar technologies to enable Website functionality; remember preferences, understand Website usage, improve Website performance, maintain security, and conduct analytics and measurement.
7.2. You may be able to manage or disable cookies through your browser or device settings. Disabling certain cookies may affect the functionality or availability of certain portions of the Website.
8. SHARING AND DISCLOSURE OF PERSONAL DATA
8.1. Jumbotail may disclose or share personal data, to the extent necessary and permitted under applicable law, with the following categories of persons:
Service Providers: Third-party service providers including service providers who assist Jumbotail with Website hosting, cloud storage, technology, IT services, analytics, communications, customer support, training, report generation, data processing and other operational requirements.
Jumbotail Group Companies: Entities within the Jumbotail group, where reasonably necessary for the purposes described in this Policy and subject to applicable law.
Legal and Regulatory Authorities: Governmental, regulatory, judicial or law-enforcement authorities where disclosure is required or permitted by applicable law, including pursuant to lawful orders, regulatory requirements or legal proceedings.
Business Transactions: Persons or entities involved in connection with a merger, acquisition, restructuring, financing, sale of assets, business transfer or similar corporate transaction, subject to applicable law.
With Your Direction or Consent: Any person or entity where you have requested or authorised us to disclose your personal data or where disclosure is otherwise permitted under applicable law.
8.2. Personal data may be processed or stored by Jumbotail or its service providers in locations outside India, where permitted under applicable law. Where personal data is transferred outside India, Jumbotail will take such measures as may be required under applicable law in relation to such transfer.
9. DATA RETENTION
9.1. Jumbotail will retain personal data only for as long as reasonably necessary for the purposes for which it was collected, to provide requested services, process enquiries, comply with legal or regulatory obligations, resolve disputes, establish or defend legal claims, maintain appropriate business records and otherwise fulfil lawful business purposes.
9.2. Retention periods may vary depending on:
(a) the nature and purpose of the information;
(b) whether an enquiry or business relationship remains active;
(c) applicable legal or regulatory requirements;
(d) contractual requirements;
(e) dispute, investigation or litigation requirements; and
(f) legitimate business and operational requirements.
10. DATA SECURITY
10.1. Jumbotail takes reasonable technical, organisational and administrative measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, misuse or destruction.
10.2. The security measures adopted may vary depending on the nature of the personal data and the risks associated with its processing.
10.3. However, no electronic transmission, storage system or method of processing can be guaranteed to be completely secure. Accordingly, while Jumbotail takes reasonable measures to protect personal data, it does not guarantee absolute security.
11. YOUR RESPONSIBILITY REGARDING INFORMATION PROVIDED
11.1. You are responsible for ensuring that the personal data and other information provided by you is accurate, complete and up to date.
11.2. You should promptly notify Jumbotail if any personal data provided by you needs to be corrected or updated.
12. YOUR RIGHTS
12.1. Subject to applicable law and any conditions or limitations prescribed thereunder, you may have certain rights in relation to your personal data, including the right to:
(a) obtain information regarding the processing of your personal data;
(b) request correction or updating of inaccurate or incomplete personal data;
(c) request erasure of personal data, where permitted under applicable law;
(d) withdraw consent where processing is based on consent;
(e) exercise rights relating to grievance redressal; and
(f) exercise such other rights as may be available under applicable data protection law. Where you withdraw consent, such withdrawal will not affect the lawfulness of processing carried out before the withdrawal. Jumbotail may also continue to process personal data where permitted or required under applicable law or where another lawful basis for processing applies.
12.2. To exercise any applicable rights or raise a privacy-related request or complaint, you may contact Jumbotail using the details provided in the end of this Policy. Jumbotail may need to verify your identity or request additional information before processing certain requests. Requests will be processed in accordance with applicable law and within the timelines prescribed under applicable law.
13. MARKETING AND COMMUNICATIONS
13.1. Where permitted by applicable law, Jumbotail may communicate with you regarding J24 Stores, products, services, programmes, training, events, offers or other information that may be relevant to your interaction with us.
13.2. Where consent is required, Jumbotail will obtain the relevant consent in accordance with applicable law.
13.3. You may opt out of promotional communications through the mechanism provided in the relevant communication or by contacting us.
13.4. Opting out of promotional communications may not prevent Jumbotail from sending non-promotional communications necessary to process an enquiry, request, transaction, programme registration or other interaction with you.
14. GRIEVANCE REDRESSAL AND CONTACT
14.1. For questions, requests or complaints concerning this Policy or the processing of your personal data, you may contact:
Jumbotail Technologies Private Limited
Registered Office: Eastland Citadel, 6th Floor, No.102, Hosur Road, Madiwala Check Post, Bangalore 560029
Email: grievance@jumbotail.com
15. THIRD-PARTY WEBSITES AND SERVICES
15.1. The Website may contain links to or integrations with third-party websites, applications, platforms or services.
15.2. This Policy does not apply to the privacy practices of such third parties. Their collection and use of personal data will be governed by their respective privacy policies and terms.
15.3. Jumbotail does not control and is not responsible for the privacy practices, security, content or handling of personal data by such third parties.
16. CHANGES TO THIS POLICY
16.1. Jumbotail may update this Policy from time to time to reflect changes in the Website, its business practices, technology, applicable law or regulatory requirements.
16.2. The updated Policy will be published on the Website with the revised “Last Updated” date.
16.3. Where required under applicable law, Jumbotail will provide additional notice or obtain consent in relation to material changes.
17. GOVERNING LAW
17.1. This Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable data protection and other mandatory laws.
18. SEVERABILITY
18.1. If any provision of this Policy is held to be invalid, unlawful or unenforceable, such provision shall be modified or severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect to the extent permitted by applicable law.